An intermediate-sized oil and gas producer and a current customer, had one of their remote scanners down. They were not receiving envelopes from that scanner site, which caused a large problem as the volumes from that particular site needed to be reported.
Zedi was able to rely on some of their dedicated employees to get the problem solved in a quick and efficient manner. The manager on the account worked with the IT department to get the scanner back up and working that same day and also with the field administration team to update the scanner on site properly.
This solution allowed the customer to test their trust of the Zedi team. It provided first hand proof that customers needs are most important and how the Zedi team will do whatever it takes to help meet and exceed their goals. Small problems can mean large consequences, but Zedi acted quickly and effectively to solve the problem.