Help Desk
Our Customer Service and Support team (CSS) acts as your single point of contact for installation, training, support and service. The team liaises with Zedi's sales and field services people to co-ordinate installations and help configure your specific end-user interface. It also maintains databases and monitors the public communications networks we use to transmit data from the field.
We Respond:
- within two hours to phone calls and emails received between 8 a.m. and
9 p.m., seven days a week - by 9 a.m. the next day to phone calls received after 9 p.m., seven days a week
- the next business day to email received after hours or on weekends
- view full contact information.
After-hours and weekend services available:
- contractor installation completion
- user set-up
- password reset
- first level troubleshooting
- diagnostic
- field service dispatch and parts request for the next business day.
After-hours supplies and parts:
Available on a best-efforts basis for weekend or holiday pickup or shipping. Requests can be made for shipping on the next business day.
Customer Impact
Insight at the Well
Zedi Surveillance™ offers remote insight into field performance from any Internet-connected computer, at any time of day or night.
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