Maria Gonzaga
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Maria Gonzaga

Maria is General Manager, Sales Operations and Customer Relationship Management at Zedi

Emerson's Zedi Alarm Management Service is (almost) magic

Posted by Maria Gonzaga on Jun 12, 2019 12:03:00 PM

There is a bit of magic in every childhood story we read. Whether it be the Chronicles of Narnia with its enchanted kingdom or Aladdin’s genie in the lamp, we learn very early that supernatural powers often come in pretty handy.

Maybe you could use some telepathic powers to know what is happening in a remote production location. You’ve probably wished to have psychic abilities to know when a wellsite will stop producing before it happens, or if your team is safe working on site.

Most certainly you’d enjoy the gift of telekinesis to restart an artificial lift.

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Zedi’s Customer Experience Manager is always advocating for their customers’ needs

Posted by Maria Gonzaga on Dec 18, 2017 10:48:00 AM

Our customers had told us they’d like to have someone who is familiar with all aspects of their account. That would speed the process of getting answers and follow-up because that person would already know them and their history. We liked the idea too, so we put it in place.

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Delight is in the Details

Posted by Maria Gonzaga on Jul 18, 2017 9:28:19 AM

Customer Experience Management (CEM): How do you truly “delight” a customer? 
Every organization will talk about how important customer service is to their business. The service you provide to your customer is becoming more and more important. People want to deal with companies that treat them with respect and make them feel valued.

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