Great care goes into our Automation as a Service

Posted by Ella Taillon on Jun 19, 2019 12:58:00 PM

Customer Care is a big part of what makes our customers more productive, more profitable and more sustainable. They’re the team that makes sure any problems or questions you may have get taken care of quickly and accurately, so you can focus on your core business.

We make automation easy and take care of everything Automation related so you don’t have to even think about it.

 

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Your success is proof of our success

Posted by Ella Taillon on May 31, 2019 11:52:55 AM

Top Priority

Our customer’s experience is a top priority at Zedi. Each relationship we develop with our customers is unique and important to us because we know their production, profits and sustainability are relying on fast, accurate answers from our team.

Our customers are incredibly valuable to us, our regions and our world, and we acknowledge this everyday by delivering the best possible customer experience from every angle to be sure they can focus on their core business.

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We ask because we care!

Posted by Amy Thibault on Apr 30, 2018 12:08:36 PM

There’s always a reason for the season. Every season in our lives has a reason; regained focus with the crisp, fall temperatures, the cold winter nights provides more rest, re-newed beauty and the growth of Spring remind us of possibilities, and the moments of total relaxation in the Summer soaking up the sun revive our spirit and soul.

Our annual Zedi Customer Experience Survey has a reason and a season too; every year we pause for a moment and measure how successful our efforts have been, and where we need to improve to ensure our team is focused on the right innovations, and the best possible solutions for our customers so they can become more productive, more profitable and more sustainable.

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A customer first attitude or extensive experience - which trumps in Zedi hiring? Both please!

Posted by Heather Beck on Jan 23, 2018 2:42:00 PM

If you remember the 1980s sitcom “Cheers,” you’re familiar with Cliff Clavan, the bar’s know-it-all mailman. He knew, or thought he knew, everything. He was pretty smart.

But he had no real friends, lived at home with his mom and generally irritated everyone. In his case, his attitude was much worse than his aptitude.

We don’t hire any Cliff Clavans at Zedi.

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Zedi’s Customer Experience Manager is always advocating for their customers’ needs

Posted by Maria Gonzaga on Dec 18, 2017 10:48:00 AM

Our customers had told us they’d like to have someone who is familiar with all aspects of their account. That would speed the process of getting answers and follow-up because that person would already know them and their history. We liked the idea too, so we put it in place.

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What's the point of a survey?

Posted by Amy Thibault on Nov 28, 2017 2:27:38 PM

I’m one of those strange people that will be wide awake in the middle of the night working on a project that I’m far too excited about doing to think about stopping for sleep.  I’ve been known to stay up for days on end to meet deadlines, while drinking way too much tea, and chatting with my cat.  My fingers move like lightening jumping around my keyboard, trying to get all my ideas out of my head before they disappear into the sunrise.

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