We've all been there - called a support number for a product or service and got to the point where you know for a fact your blood pressure is at a boiling point because not only did the person not answer your question with anything but what was on their 'script' in front of them, but made YOU jump through all their hoops before giving you that scripted, and completely useless response. To say this is 'infuriating' is a giant understatement, and makes you lose faith in all humanity because it seems no one can think for themselves or get the slightest bit creative on what might help you in your time of need.
Thankfully, some people, and companies actually get what the word 'support' means and take the right steps to enable their people to understand what their products can 'do'. Those same, very carefully chosen people that are placed in support roles hold a strong desire to help their customers and are willing to be relentless in how they discover ways to help solve problems. Those rare people are the one's that aren't afraid to put ideas into action and are even exceptionally polite about it through the process. Imagine that - Faith in humanity saved in a single, easy, helpful, dare I even say enjoyable phone call.Read More