We've all heard someone, at some point tell us 'it's easier to keep a current customer happy than it is to find a new customer.' There is giant truth to this statement. You certainly want your customers to be with you for years and years - you've built relationships with them, know their kids names, gone above and beyond to get their challenges solved, have had many laughs with them, and helped them in every possible way you are able.

But, then one day; Johnny Slick walks through the door with a new start-up company that is offering a much lower price, tons of empty and unproven promises, and loads of fluffy-meaningless words of what the new Johnny Slick product offers that yours may not; and just as fast as a movie theater clearing out when someone screams 'fire' -  your long-standing customer is gone.

Customer loyalty is everything to your ultimate OEM business sustainability and success. Their loyalty can literally make or break your entire business. But how to attract and retain your end customers isn't always as easy, or something you feel like you have control over because in the market today competition is tough, options are plenty, and people simply expect more from your business than ever before.

Well that was fast!

2023 certainly flew by and while we've all been busy helping our customers and end users become more productive, profitable and sustainable our IIoT platform developers have been making important updates to make it run better, faster and easier to use all while making DeltaV SaaS SCADA even more secure with a total of 26 updates in 2023.

And if that wasn't enough we're proud that we now have over 3.1 million sensor points worldwide, 140 million daily readings and over 11,000 downloads of our mobile app so all of our end Users can securely keep going and enter, monitor and manage their production from anywhere at anytime.

Another year of impactful cloud-native IIoT platform updates - Here are our favorites we wanted to share with you.

Maybe your company is still hesitating on adding automation for remote monitoring and diagnostics for your onshore or offshore oil and gas production. 

I get it, change can be a giant challenge and going from paper reports and driving to wellsite locations may seem like lightyears from how you do things today. But making simple, step by step tech changes can quickly pay off in multiples. In truth, the more assets you have, and the more distant they are, the faster a cloud-native SCADA system will pay off and create wild returns.

You and your dedicated staff have all worked very hard to get your production levels to exactly where you want them to be and that's not an easy task, and certainly not an easy one to keep rolling without loads of serious challenges. Sure, every company has obstacles and set-backs here and there; but when it comes to production; one tiny hiccup can result in several factors of safety, profitability and even your organizations long-standing sustainability.

It's no secret that production downtime can be significant and negatively impact your operations very quickly.

These challenges happen with the blink of an eye - and cause long-standing downtime, lost profits and serious safety impacts. Here are five keys to prevent production downtime to help you remain up and running while keeping your people safer, profit margins up and maintaining your operations for a life-time of strong returns for generations.

When someone mentions something like 'cloud-native IIoT' do your teeth start to clench in stress and you immediately begin to search for your antacids to ward off the quickly approaching heartburn that comes with the topic? I hear you, understand your anxiety and totally feel your pain because I've been there many times before.

That's until I started thinking of IIoT (Industrial Internet of Things) differently; what it really 'means' to us, the humans of the world. How it can actually help makes our lives better in several ways; like increasing the safety of many very dangerous situations, how it can even prevent terrible problems before they even happen and how it can make companies be more profitable so more people keep their jobs and prices don't over-inflate for the end buyers.

Our cloud-native software as a service (SaaS) and IIoT platform enables operators to improve processes, enhance investments and maximize returns on their assets as they lean into an autonomous operation. A recent example of this includes how our experts have developed one solution to assist your operations in optimizing rod pumps using AI (artificial intelligence): Emerson's DeltaV™ SaaS SCADA with Autonomous Rod Pump.

You've probably encountered the pain of trying to set up something that you thought was going to be easy and only take a few minutes. It stated it was 'easy' to set up, and of course you're pretty bright so how hard could it really be? And then you open the box... You see more wires, parts, and pieces stuffed in there than SpaceX probably uses to build rockets.

Your heart sinks a bit, your blood pressure instantly rises, and you can feel your eyes trying to make sense of the clutter and not knowing what to focus on. Your brain tells you to quickly close that box, and run screaming from the room!

Purpose developed and built new features and tools bring a pile of benefits to customers utilizing Emerson's DeltaV™ SaaS SCADA. We offer faster, more immediate ways of getting you your actionable data while helping you reduce unnecessary costs. Our experts work to solve your problems by developing tools that give your company more control over your operational assets.

Recognizing the importance of time, we've introduced new tools to help your operations become much more accessible than ever.

Maybe you’re looking toward digital transformation but you’re reluctant to move past the old SCADA system on a server in the utility room. You have that one for data monitoring, a separate one for accounting, and another for remote well control.

You get different reports from every place, and your department heads waste hours and even days trying to sift through it all to add things up and try to make sense of the piles of numbers from every aspect of your organization.

For gas regulators, the need to replace IT systems can be for various reasons. Their system no longer serves their business operations, wants to launch new initiatives, or unexpected events make them re-evaluate the need for a reliable backup system.

According to local power companies, more than 4.4 million customers were without power in the winter of 2021 deep freeze in Houston, Texas. Cold weather shut natural gas production and pipelines, which refineries use in power generation. Widespread power outages and instability of external power supply forced shutdowns across the state.